The Royal Automobile Club of Victoria (RACV) provides roadside assistance, vehicle, home and contents insurance, personal and car loans and more. Andrew Pegler Media wrote the RACV Annual Report after interviewing RACV management. We have extensive experience editing and writing annual reports for government and corporations. Past work includes annual reports for Victorian Department of Premier and Cabinet, Department of Transport, Sustainability Victoria, Sensis, NAB and Computershare.
The year in claims
The sharp rise in extreme weather events during the past three years has profoundly impacted communities across Victoria. In response, RACV has stood by its members, paying out claims and helping communities rebuild.
Following the hailstorms of March 2010, RACV received 40,000 claims; we continued to manage these claims into the 2010/2011 financial year. At all times we provided adaptable, empathetic and compassionate service. We sourced specialised dent repairers from New Zealand, Malaysia, Germany and the UK. We established six hail response centres in affected areas. And our Mobile Emergency Rapid Response Vehicle caravan travelled to Rowville to provide on-the-spot claim lodgements and vehicle assessments.